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Terms of Service

Last updated: 28 May 2026  ·  Effective: 28 May 2026

These Terms of Service ("Terms") govern your use of the Falling Keys Generator web service ("Service") operated by Falling Keys ("we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. The Service

Falling Keys provides an AI-powered service that converts uploaded piano audio recordings into falling-keys tutorial videos. The Service is provided "as is" and is subject to change without notice.

2. Eligibility

You must be at least 13 years old to use this Service. By using the Service, you represent and warrant that you meet this requirement. If you are under 18, you must have the consent of a parent or legal guardian.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@fallingkeys.app if you suspect unauthorised access.

You may not share your account, create multiple accounts to circumvent plan limits, or use automated scripts to access the Service.

4. Acceptable Use and Content

You represent and warrant that:

  • You own the rights to any audio you upload, or have obtained all necessary permissions and licences to use it
  • Your use of the Service does not infringe the copyright, trademark, or other intellectual property rights of any third party
  • You will not upload audio containing harmful, abusive, illegal, or offensive content
  • You will not attempt to reverse-engineer, scrape, or abuse the Service or its underlying AI models
  • You will not upload audio for the purpose of circumventing digital rights management systems

We reserve the right to remove content and suspend accounts that violate these terms without prior notice.

5. Copyright and DMCA

We respect intellectual property rights. If you believe content generated through the Service infringes your copyright, please send a notice to support@fallingkeys.app with sufficient information to identify the claimed infringement. We will respond promptly to valid notices in accordance with applicable law.

6. Plan Limits and Payments

The Free plan is limited to 5 tutorials per month and audio files up to 5 minutes in length. We reserve the right to modify plan limits and pricing at any time, with reasonable notice to existing users. Paid plans (where available) are billed in advance and are non-refundable except where required by law.

7. Intellectual Property

You retain all rights to the audio you upload and the videos generated from it. We do not claim ownership of your content. By uploading audio, you grant us a limited, non-exclusive licence to process it solely for the purpose of providing the Service to you.

The Falling Keys name, logo, software, and AI models are our proprietary property. Nothing in these Terms grants you any rights to use them.

8. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to fitness for a particular purpose, accuracy of transcription, or uninterrupted availability. AI transcription results may be imperfect and are provided as-is.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including loss of data or profits, even if advised of the possibility of such damages. Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Falling Keys and its operators from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your content, or your violation of these Terms.

11. Termination

We may suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion. You may delete your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately and stored content will be deleted in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes your acceptance of the updated Terms. For material changes, we will notify account holders by email at least 14 days in advance.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For questions about these Terms, contact us at support@fallingkeys.app.

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